Sharepoint Backup performance
Monitoring - A fix has been implemented, and all affected jobs are now running successfully. We are continuing to closely monitor the environment to ensure ongoing stability.
Sep 18, 2026 - 05:40 UTC
Investigating - We are currently investigating an issue affecting SharePoint backup job processing. Some customers may experience delays in backup job completion. Our team is actively working to identify the cause and restore normal processing, and we will provide updates as more information becomes available.
Sep 17, 2026 - 21:38 UTC
Onedrive Backup Discrepancies
Investigating - We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.
Sep 17, 2026 - 14:58 UTC
Degraded backup performance
Monitoring - We are investigating reports of potentially degraded job performance affecting some customers. Our Operations and Engineering teams are actively monitoring the situation and reviewing system behavior to determine any impact. We will continue to monitor closely and provide additional updates as more information becomes available.
Aug 14, 2026 - 16:33 UTC
Exchange Online Backup Failures (Forbidden Errors)
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:18 UTC
Web Portal Operational
West Europe Operational
REST API Operational
East US2 Operational
Reports Operational
West Europe Operational
Usage & Metering Operational
West Europe Operational
Active Directory Operational
Switzerland North Operational
France Central Operational
South Africa North Operational
West Europe Operational
Dynamics 365 Operational
Switzerland North Operational
West Europe Operational
South Africa North Operational
France Central Operational
Database Operational
South Africa North Operational
France Central Operational
Switzerland North Operational
West Europe Operational
Endpoint Operational
France Central Operational
South Africa North Operational
West Europe Operational
Switzerland North Operational
File & Object Operational
West Europe Operational
North Europe Operational
France Central Operational
Switzerland North Operational
South Africa North Operational
Office 365 Operational
Switzerland North Operational
France Central Operational
South Africa North Operational
West Europe Operational
SalesForce Operational
West Europe Operational
Switzerland North Operational
France Central Operational
South Africa North Operational
VM & Kubernetes Operational
North Europe Operational
France Central Operational
South Africa North Operational
Switzerland North Operational
West Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

Unresolved incident: Sharepoint Backup performance.

Sep 17, 2026

Unresolved incident: Onedrive Backup Discrepancies.

Sep 16, 2026

Weekly Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Sep 13, 08:01 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Weekly Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Sep 6, 08:01 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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